Refund Policy | IpnProxy

IpnProxy Help Center

Last Udated: 30.06.2023 14:30

Before Udated: 30.06.2023 14:30 offers the opportunity to test our services at no cost, and you have the option to request a refund if the following conditions are fulfilled:

  1. A refund is requested in the first 24-hours of your first purchase.
  2. Only the first payment is eligible for a refund (subsequent payments are not refundable).
  3. Only deposits less than or equal to $25 are considered eligible for refunds.
  4. For Mobile Proxy Networks:
    1. You purchased only one plan of 1-day or 3-day (also known as Noob and Starter plans) with 2 access PORTS maximum.
    2. You have not purchased a 7-day or 30-day plan (also known as Regular or Plus plans).
  5. For Residential Proxy Networks:
    1. Only 1 (one) GB of bandwidth is refundable. The first one used by your account (this is a good amount of data to test the network or to signal any issues).
    2. Any extra GB of bandwidth used after the first 1 (one) GB is not refundable (for example: if you use 3 (three) GB of bandwidth, you’ll be eligible for a refund only for the first 1 (one) GB used).
  6. For Datacenter Proxy Networks:
    1. Our customers are entitled to a 24-hour window to request a replacement or refund. This option is applicable when the proxies do not meet your expectations or if you encounter unresolved issues that cannot be resolved with the assistance of our dedicated support team.
  7. For Sneaker Proxy Networks:
    1. We provide a 24-hour grace period during which you can request a replacement or refund. This option is available if the proxies are not functioning as expected or if you encounter unresolved issues that cannot be resolved with the assistance of our support team.
    2. You can also test our sneaker proxies at minimal cost by purchasing a one-day plan (non-refundable).
  • INFO 1: Cryptocurrency payments (Bitcoin and others) are non-refundable.
  • INFO 2: Reseller account invoice payments are non-refundable.

Upon fulfilling the aforementioned requirements, a refund will be issued for the initial payment made during your first order, as well as for any remaining balance reflected in your account. It is important to note that subsequent purchases made within the initial 24-hour period (i.e., second order, third order, etc.) are not eligible for a refund.

All authorized refunds are processed back to the original payment method and the account used to fund the IpnProxy balance. Refunds are typically issued within the initial 5 (five) business days following their approval. However, please note that in some cases, it may take longer for the refunded amount to be reflected in your account due to procedural requirements of the payment processors.

To request a refund, please send us an e-mail : [email protected]

Example mail

  1. Mail Subject: Refund - [Account Email]
  2. Reason: With detail